What to do if you fail a module assessment or the Phase 2 interview: how re-sits work, what official materials say about refunds, and the practical next steps.
Re-sits — check the applicable fees
The Skills Pass FAQ describes two free trials, a paid third try and a month's block after a third failure, then repeat payment. The tourism process page lists€100 re-sits. Ask Skills Pass which fees apply to your Pre-Departure-only account.
The Skills Pass FAQ says failure receives no refund. Withdrawal refunds depend on senior management's discretion.
Failing a Phase 1 module assessment
If you fail an online assessment, this guide suggests:
- Review the module content — not skim it again, but identify specifically what the assessment was testing that you did not answer correctly, then focus your re-reading on those areas.
- Check your re-sit options. Ask Skills Pass about your deadline; its FAQ does not say failure pauses or resets it.
- Check your deadline. Identità gives Part 1 42 days; the tourism process page gives Phase 1 42 days and a €50, 14-day extension when expired. Ask which applies to your account.
Failing the Phase 2 interview
The Skills Pass FAQ places Pre-Departure certification after passing Phase 1 and Phase 2. It does not clearly specify a separate interview rebooking process. This guide suggests contacting Skills Pass about your options and fees after an interview failure.
What this means for your permit application
Identità's 28 February 2026 notice requires the certificate for new and still-abroad applications, subject to its exemptions. An unfinished course does not provide a completion certificate. This guide suggests allowing time for possible re-sits before an application that requires it.
Common questions
Is there a limit to how many times I can re-sit?
The Skills Pass FAQ describes two free trials, a paid third try and a one-month block after a third failure, then repeat payment. The tourism process page lists €100 re-sits. Neither specifies a lifetime attempt cap. Ask Skills Pass which fees apply to a Pre-Departure-only account.
Does failing the Phase 2 interview mean I have to redo Phase 1?
The Skills Pass FAQ and process page place Phase 2 after Phase 1. They do not specify whether interview failure requires repeating Phase 1 or only the interview. This guide suggests asking Skills Pass about your next steps.
Will Identità know that I failed?
Identità's 28 February 2026 notice says it verifies Pre-Departure certificates for new and still-abroad applications, subject to its exemptions. It does not describe access to failed-attempt records or how re-sit history is handled.
Official sources for this page
These are the official pages this guide depends on. Open them directly before acting on a time-sensitive requirement.
- 01Identità (opens in a new tab)
Operational notice on verification of the Pre-Departure Course requirement from 1 March 2026.
Source last checked:
- 02Skills Pass (opens in a new tab)
Official Skills Pass frequently asked questions.
Source last checked:
We never collect official login details, documents, or payment data. Use this guide for context, then take action only on the official portal. Full citations are listed at the end of this page.
Read the official Identità Pre-Departure Course guidanceOpens the official website